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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Foster

December 3, 2024

5  out of  5
rating by Michael Foster
"Makayla was vary nice and full of help i knew nothing about insurance but she helped me all the way through it"
We responded:
"Michael, thank you for the review! Knowing insurance is OUR job! Glad we could help & look forward to having you as a customer! - Hannah Nickell w/ State Farm Edmond, OK "
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Teresa Williams

November 1, 2024

5  out of  5
rating by Teresa Williams
"Very professional and helped me a lot!!!"
We responded:
"Teresa, thank you so much for taking the time to leave us a review! It means a lot to our small business & I love hearing this feedback about my team! - Hannah Nickell State Farm Edmond, OK "
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Emily Whitfield

October 31, 2024

5  out of  5
rating by Emily Whitfield
"Sydney was so very patient and kind for months as we have slowly transitioned to State Farm. Excellent work!"
We responded:
"Emily, no matter how long it took we are happy that you are part of the State Farm family now! Thanks for the opportunity to work with you - Hannah Nickell State Farm Edmond, OK "
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Danika Harris

October 28, 2024

5  out of  5
rating by Danika Harris
"Sydney is amazing! She's patient, informative and very friendly!"
We responded:
"Danika, YOU ARE SO SWEET! Sydney said you were SO nice & we really look forward & appreciate working with customers like you! - Hannah Nickell State Farm "
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Samuel Schumpert

October 18, 2024

5  out of  5
rating by Samuel Schumpert
"Sydney is great!!! Very helpful, very attentive. Highly recommend!"
We responded:
"Samuel, I am glad Sydney was able to help! Thanks for leaving this review for us! We appreciate it so much - Hannah Nickell State Farm Edmond, OK "
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Jennifer Querry

October 16, 2024

5  out of  5
rating by Jennifer Querry
"Hannah and her team have been amazing to work with! We were new to Oklahoma two years ago and we’re so lucky to have found her. She offered the best rates and took the time to explain options for our cars, home and rental homes. After the recent hail storm she replied to my email with many questions on the claims process within an hour, which was so impressive because I would imagine half of her customers had probably called or emailed her with the same questions! I have recommended her to several people and would recommend her to anyone in search of an honest, trustworthy and friendly insurance agent."
We responded:
"Jennifer, you're going to make me cry!!!!! Thank you for saying all of those nice things about my office. I have enjoyed working with you over the years and look forward to helping out for many more! - Hannah Nickell State Farm Edmond, OK "
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Dylan Saxton

October 7, 2024

1  out of  5
rating by Dylan Saxton
"Requested highest deductible option with no add-ons from her employee Sydney smith. Instead of doing what I asked, they snuck an uninsured motorist add-on and the 500$ deductible, not what I asked for. Tried to get this corrected and they then tried to sneakily do $1000 deductible instead of the $2000 highest option I have repeatedly requested. Had to connect directly with Hannah to get it finally worked out after overcharging me for months. I would highly recommend going elsewhere as they will try to sneak add-ons and overcharge you while taking no accountability. I plan on shopping insurance rates as the lack of ethics is concerning. Edit after owner response: Hannah finally offered 2k deductible after admitting her colleague did not give me the highest as I requested and I had to request it back down to 1k, not the other way around (she was unaware of the deductible limit herself admitted in emails). I repeatedly asked for the highest deductible and no add-ons, something Sydney (and herself) failed to honor. Once again the lack of accountability is concerning and this branch has a serious issue with ethics. Highly recommend elsewhere unless you like the feeling of getting ripped off."
We responded:
"Dylan, as we reviewed in our emails back and forth today you selected a $500 deductible and uninsured motorist coverage on your online quote request last year before we reached out to you. Sydney has detailed notes of what coverage's you declined & the date after you signed up with us you signed a form selecting the uninsured motorist coverage. We have offered two times since you started with my agency to review your coverages with you. We also just spoke with you after the most recent hail storm in September and let you know of your $500 deductible and you did not express any concerns about the deductible on the phone. We have updated your deductible to $1,000 moving forward as this is the highest your loan will allow. I feel my team has responded to your frustrations in a timely manner and I stand behind how we have serviced your account. To say there is a lack of ethics is uncalled for & I hope you find the coverage and pricing you are looking for in the future! - Hannah Nickell State Farm Edmond, OK "
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Danielle Webb

October 6, 2024

5  out of  5
rating by Danielle Webb
"The best of the best insurance agency. Kind and compassionate team members who will set you up for success! Highly recommend"
We responded:
"Thanks Danielle, means a lot you took the time out of your day to say that! We appreciate your support and were happy to help you with your family life insurance plan! - Hannah Nickell State Farm Edmond, OK "
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Zhanglin Kuang

October 1, 2024

5  out of  5
rating by Zhanglin Kuang
"The best insurance agent I have had so far. They are very responsive and helpful! Price is great too! Highly recommend them!"
We responded:
"Thank you so much for saying such kind things! We appreciate you! - Hannah Nickell State Farm Edmond, OK"
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Velma Barnard

September 30, 2024

5  out of  5
rating by Velma Barnard
"Great to work with. Gave us better coverage than what we had for half the price. Thank you so much Makayla."
We responded:
"Thank you for leaving Makayla this awesome review! We look forward to working with you & glad we could save you some $$$$!! - Hannah Nickell State Farm Edmond, OK "
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Mamie

September 9, 2024

5  out of  5
rating by Mamie
"So far the service I have received has been spot on. Switching companies always makes me a little nervous but Makayla has been right there to answer all my questions."
We responded:
"Thank you so much for the five star review! Makayla is great and is so happy we were able to get you set up and answer all your questions! - Hannah Nickell State Farm Edmond, OK "
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karina fajardo-rosales

August 30, 2024

5  out of  5
rating by karina fajardo-rosales
"They were able to help me really fast and answered all questions that I had. They were kind and professional, I am glad to have found a reliable group!"
We responded:
"Karina, we are happy you found us too! Thanks for trusting us with your insurance & for taking the time to let others know about us! - Hannah Nickell State Farm Edmond, OK"
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Wendell Vaughn

August 27, 2024

5  out of  5
rating by Wendell Vaughn
"Very friendly, helpful, polite and kind."
We responded:
"Wendell, thank you for the kind words. We look forward to working with you! - Hannah Nickell State Farm Edmond, OK "
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Mark Edwards

August 19, 2024

5  out of  5
rating by Mark Edwards
"Hannah did a great review with us on all our policies. She was knowledgeable of all the coverage and made some very good recommendations that even saved us money while giving us better coverage. Give Hannah a call, you won't be sorry!"
We responded:
"Mark, thanks for taking the time to leave a review! It was so nice to meet you guys in person. Finally! - Hannah Nickell State Farm Edmond, OK "
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Traci Edwards

August 19, 2024

5  out of  5
rating by Traci Edwards
"Had a great visit with Hannah…. She was so helpful with all of our insurance needs!"
We responded:
"Traci, thank you for the review! I enjoyed talking with you! - Hannah Nickell State Farm Edmond, OK "
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Brandy McCalip

August 1, 2024

5  out of  5
rating by Brandy McCalip
"Shopped around and these were the best prices we could find! Sydney did a great job and explained things well. She is very knowledgeable about the policies they offer."
We responded:
"Brandy, so happy we were able to help out with the pricing! We will always make sure you are getting the best rate possible with us. Sydney enjoyed working with you guys & I look forward to meeting you! - Hannah Nickell State Farm Edmond, OK "
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david and heather mckee

July 30, 2024

5  out of  5
rating by david and heather mckee
"I needed to make a change on my car insurance. Makayla was amazing. She made a great offer and I was sold."
We responded:
"Thank you for taking the time to leave us a review! I am glad Makayla was able to help out! - Hannah Nickell State Farm Edmond, OK "
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Samantha Seeley

June 14, 2024

5  out of  5
rating by Samantha Seeley
"Amazing customer service. I needed to change my auto policy and it was time sensitive, Sydney helped me get everything switched over quickly and was also very friendly. She was very knowledgeable about different coverage options and helped me pick a plan that was good for us. Highly recommend this agency."
We responded:
"Samantha, thank you so much for taking the time to give us a review. We are so happy to help! - Hannah Nickell State Farm Edmond, OK "
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shirley montoya

June 5, 2024

5  out of  5
rating by shirley montoya
"5 stars all around. The whole interaction was pleasant, informative, and more affordable. Sydney explained things to me in a polite understandable way, her customer service didn't make me to hang up (You all know what I mean by that). 100% satisfied"
We responded:
"Shirley!!! Such a nice review, thank you so much! Sydney is wonderful! We are looking forward to working with you! Talk soon! - Hannah Nickell State Farm Edmond, OK "
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Dwight Day

April 20, 2024

5  out of  5
rating by Dwight Day
"Great service with a great price . Talk to Hannah , you will be glad you did !"
We responded:
"Dwight, so kind of you to leave a review. I enjoy talking with you and appreciate your support so much - Hannah Nickell State Farm Edmond, OK "
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Vanessa Gonzales

April 5, 2024

5  out of  5
rating by Vanessa Gonzales
"I know I've posted a review previously but I can't thank this office enough. We have gone through so much with a total loss on a vehicle and they stepped in to help in many ways! We were finally relieved after 2 long mths with results. Hannah, Tanner, and the rest of the crew are just fantastic! Thank you all so much!"
We responded:
"Thank you for the updated review, means a lot! "
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Sara Mullins

February 16, 2024

5  out of  5
rating by Sara Mullins
"I called the office to follow up on a court order. I needed confirmation about a particular policyholder. While privacy laws protect confidentiality, their office was kind and helpful in solving my issue. Thank you!"
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Vanessa Gonzales

February 9, 2024

5  out of  5
rating by Vanessa Gonzales
"They are all fabulous and incredibly helpful!!"
We responded:
"Vanessa, thank you so much for the kind words! Appreciate you and your family! - Hannah Nickell State Farm Edmond, OK "
Profile photo of Toni “tonitat904”

Toni “tonitat904”

January 18, 2024

5  out of  5
rating by Toni “tonitat904”
"MaKayla was so awesome !! I was with progressive for many years, my rates was going up so much, that I just couldn’t afford it anymore. But, was nervous to switch, but after Makayla helped me, I WISH I WOULD’VE DONE IT SOONER. So easy, fast, and very informative about my new policy. Answered all of my questions with ease and made me like switching wasn’t a hassle!! Made the switch so easy with different quotes and budgets to fit my needs and wants! She was very nice, patient & everything you want from an agent/ insurance company. I’m so glad I chose State Farm but more happy, she’s the one that assisted me!! 🏆 THANK YOU again MAKAYLA !! 😊☺️"
We responded:
"Toni, WOW this is an amazing review! Thank you so much for the kind words about Makayla, we think she is pretty great too! We look forward to working with you and hope to have you as a customer for life! - Hannah Nickell State Farm Edmond, OK "
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Rachel Anderson

December 12, 2023

5  out of  5
rating by Rachel Anderson
"Everyone was super nice, and they helped me save a ton of money! Switch to Hannah today! You won't be disappointed!!"
We responded:
"Rachel, so sweet - thank you so much! We are looking forward to working with you and I am glad Makayla got everything set up for you and was able to save you money! Hannah Nickell State Farm Edmond, OK "